Terms of Service for Luca

Effective Date: October 8, 2026
Business Contact: [email protected]

These Terms of Service ("Terms") govern your use of Luca, a Shopify embedded app that provides profit intelligence for merchants. By installing or using Luca, you agree to these Terms.

1. What Luca Does

Luca helps merchants understand store profitability by calculating net profit after key costs. Luca reports metrics such as revenue, cost of goods sold (COGS), shipping, Shopify fees, refunds, and ad spend (where connected), so merchants can view true net profit and margin performance.

2. Data We Access and How We Handle It

Luca accesses operational Shopify store data needed to deliver the app, including order, line-item, product, cost, and shop-level financial data.

No persisted customer PII: Luca is designed not to persist customer personally identifiable information (PII).
Storage location: App data is stored in Luca's managed PostgreSQL database hosted on DigitalOcean (managed cluster db-pgsql-nyc1-27795) in the NYC1 region.
Retention while installed: Luca retains required app data while the app remains installed so the service can function.
Uninstall deletion timeline: After uninstall, Luca performs hard deletion and completes deletion of merchant data no later than 30 days.

3. Billing

All merchant billing for Luca is handled exclusively through Shopify's Billing API. Luca does not operate a separate off-platform billing system for app subscription charges.

4. Service Availability

Luca is operated on a reasonable-effort basis. We aim to maintain reliable availability and promptly address service issues, but Luca is provided without a formal uptime or response-time SLA.

5. GDPR and Deletion Commitments

Luca follows a hard-delete data model (no soft deletes for regulated deletion flows):

app/uninstalled triggers hard deletion of shop-related data.
customers/redact and shop/redact requests are processed as hard deletions.
Deletions for applicable Shopify privacy webhooks are completed within required timelines, including within 30 days where required.

6. Termination

You may stop using Luca at any time by uninstalling the app from your Shopify admin. On uninstall, termination takes effect and Luca's data-deletion process is initiated as described in these Terms and the Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Luca is provided "as is" and "as available." Luca and its operators are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, business opportunities, goodwill, or data, arising from or related to your use of the app.

To the maximum extent permitted by law, Luca's total aggregate liability for claims arising out of or relating to the service will not exceed the amount you paid to Luca through Shopify Billing API during the three (3) months immediately preceding the event giving rise to the claim.

8. Governing Law

These Terms are governed by and construed in accordance with: [GOVERNING LAW — Jurisdiction / State / Country to be filled in].

9. Contact

If you have questions about these Terms, contact: [email protected].